Position: Associate

Job type: Full-time

Salary: View Detail

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We are hiring Butler

SPECIFIC DUTIES & PERFORMANCE RESPONSIBILITIES

Financial Responsibilities:

  • To maximize revenues through pro-active action (up selling)
  • To check expiry dates of amenities and monitoring efficient stock control
  • To control and order the request of general and food stock
  • To be well trained on check in and out process and handling credit cards and cash in professional and confidential manner
  • Operational Responsibilities:

    Guest Service

  • To assist with buggy service for the guests when needed
  • To escort guests to the desired restaurant venue within the property
  • To coordinate with guests for daily movements and servicing of their villa
  • To manage activities for guests based on their preferences and trip persona
  • To assist guests on luggage packing and unpacking
  • Product:

  • To constantly upkeep and monitor the cleanliness of the villa inside and outside and coordinate for efficient servicing if needed
  • To be well informed about the activities and other events the hotel is offering
  • To be well informed about the weather conditions, local attractions, information about the environment and connecting with the guests through storytelling
  • To ensure all products have a valid expiry date
  • To assist in up selling the hotel services in a professional and knowledgeable manner at all times
  • Required skills

  • To follow rules and regulations set as per property and LHW standards
  • To fully comply with grooming standards at all times
  • To ensure responsibility and proactivity that work area is manned at all times
  • To ensure punctuality is always followed
  • To ensure all the subordinates are following all the instruction given by the manager or manager in-charge
  • To request for help when needed, working as a team
  • Daily Responsibilities:

  • To ensure all guests are treated in a warm, friendly and efficient manner
  • To have the product knowledge of the hotel and its food and beverage outlets operating hours and other guest facilities that are available
  • To ensure to address guests by name at all times
  • To ensure the regular guests and other VIPs receive special attention and recognition
  • To use the correct verbiage of terms and phrases approved by the management
  • Personnel and Training Responsibilities:

    1. To exercise pro-activeness, self-control, efficiency and patience

    2. To project a positive, motivated attitude and respect among colleagues and inter department at all times

    3. To attend regular training programs prepared by the supervisor

    4. To be fully conversant and familiar with the hotel’s facilities and services

    5. To ensure the work area is clean, tidy and maintained according to standards set by the resort

    6. To take good care of all equipment and materials used at the resort.

    REQUIRED SKILLS

    Education:

    College degree/diploma preferably specializing in Hotel Management or equivalent is required

    Skills and Abilities:

    Required ability to operate computer equipment/tools and related software/system. Requires reading, writing and oral proficiency in the English language. Guest oriented person.

    Please email your resume to: shuhaida.maliek@dataihotels.com by 25 January 2023.

    * Open for Malaysian and PR applicants only

    Only shortlisted applicants will be notified.

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