Customer Service (English)- ANZ Country - ASAP

Job content

• To provide premium customer support to Abbott Diabetes Care based clientele. This support is provided by either phone or email, which includes direct contact with Abbott Diabetes Care, its customers and their support partners.

• Provide primarily customer service based phone support to ADC customers.
• Activate and engage with client/customer whilst providing accurate information of customer’s issue at hand.
• Accurately record and update customers’ cases into ADC’s CRM and trackers following appropriate processes.
• Provide accurate and understandable information to all customers and support partners.
• Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases.
• Ensure all follow ups are done in a timely manner.
• Ensure all SLA’s are met appropriately.
• Maintain high level of customer satisfaction whilst maintain a professional manner.
• Be familiar with all policy, processes, and product knowledge and escalation paths.
• Remain polite, patient and courteous with customer throughout the experience.
• Ensure the end to end experience for all customers is at a high level of customer satisfaction.

• Candidate must possess at least a Higher Secondary/STPM/"A" Level/Pre-U, Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, any field.
• At least 1 year(s) of working experience in the related field is required for this position.
• 1 year customer service experience in handling Australia or New Zealand country!
• Preferably Junior Executives specializing in Customer Service or equivalent.
• 5 Full-Time position(s) available.
• ABLE TO READ, WRITE AND SPEAK ENGLISH SUPER WELL!
• ABLE TO WORK IN 24X7 SHIFT
• ABLE TO JOIN IMMEDIATELY