Customer Service Executive

Job content

• Handle all customer inquiries/complaints in specific language markets via live chat, social media and other online communication tools.
• Handle product-related inquiries, complaints or any product-related issues by email or online in accordance with company guidelines. For example: WeChat, QQ and telephone contact.
• Enthusiastic about customer service, responsible for customer experience and able to provide comprehensive solutions to problems.
  

• Responsible, trustworthy, and well behaved.
• Team work as well as being able to work independently.
• Able to withstand pressure, as well as maintain interpersonal skills and remain vigilant for help desk inquiries.
• Must have basic computer knowledge.
• Fluent in Mandarin oral and written skills.
  

• 14 days paid annual leave
• The company will provide a legal working permit airfare, visa, quarantine fee, inspection fee.
• The bedroom is a high-end apartment for 1-6 people, with TV, air conditioner, washing machine, refrigerator, etc.
• The company provides 24-hour buffet meals every day, with a wide range of dishes and unlimited supply
• Birthday gift and Spring Festival gift.
• Year-end bonus: minimum monthly salary $1000USD - $4000USD (according to work performance, position, length of service, etc.)
• EPF + SOCSO : Our company will make the necessary minimum contributions according to the statutory provision of employee provident fund and social security or any other legal deductions.
• Daily sales completion rewards ranging from $100-2000 per day.
• Commision 6% - 10%