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Customer Success Lead/Executive
View: 104
Location: Raub Pahang Tanjung Bungah/Teluk Bahang Penang
Category: Consulting / Customer Service IT - Software
Industry: Financial Services
Position: Associate
Job type: Full-time
Salary: View Detail
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Job content
The Customer Success Representative is responsible for reaching and exceeding support adoption targets, exceeding customer retention rates, and up/cross selling additional products and services by helping customers achieve business value and ROI from their relationship with HariGaji.Responsibilities
- Build strong working and strategic relationships with clients including Executive level, acting as a knowledgeable and trusted advisor with the goal to help customers progress on their transformation journey
- Perform regular health checks with the assigned customer base to ensure customer success, areas of opportunity, secure renewals and up/cross selling
- Identify risks and problems and offer solutions to them on-the-go
- Meet and exceed all daily/monthly metrics outlined by the department
- Participate in team meetings and take responsibility for customer success improvement initiatives and other assigned action items
- Coordinating sales support activities with partners/consultants/distributors and resellers
- Managing ad-hoc tasks on an as-needed by business
- Bachelor’s degree or equivalent experience
- Experience in customer success
- Strong written and verbal communication skills
- Detail oriented and analytical
- Demonstrated ability to increase customer satisfaction
- Ready to start immediately
- Work in office at Mont Kiara
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