Customer Success Lead/Executive

Job content

The Customer Success Representative is responsible for reaching and exceeding support adoption targets, exceeding customer retention rates, and up/cross selling additional products and services by helping customers achieve business value and ROI from their relationship with HariGaji.

Responsibilities

• Build strong working and strategic relationships with clients including Executive level, acting as a knowledgeable and trusted advisor with the goal to help customers progress on their transformation journey
• Perform regular health checks with the assigned customer base to ensure customer success, areas of opportunity, secure renewals and up/cross selling
• Identify risks and problems and offer solutions to them on-the-go
• Meet and exceed all daily/monthly metrics outlined by the department
• Participate in team meetings and take responsibility for customer success improvement initiatives and other assigned action items
• Coordinating sales support activities with partners/consultants/distributors and resellers
• Managing ad-hoc tasks on an as-needed by business
• Bachelor’s degree or equivalent experience
• Experience in customer success
• Strong written and verbal communication skills
• Detail oriented and analytical
• Demonstrated ability to increase customer satisfaction
• Ready to start immediately
• Work in office at Mont Kiara