Position: Not Applicable

Job type: Full-time

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Claims Managment ; Marsh & McLennan Asia Business Services



  • Our Claims Contact Center is currently expanding to cover more countries around Asia
  • Covering regional client needs for the largest insurance broker
Marsh & McLennan Asia Business Services Sdn Bhd is seeking candidates for the following position based in the Q Sentral office:Manager, Claims Management - ASOAdministrative services only (ASO) is an arrangement in which a company funds its own employee benefit plan, such as a health insurance program while purchasing only administrative services from the insurerWhat can you expect?



  • Be a part of a regional operational shared service center
  • An opportunity to manage a team, handling activities related to on boarding of new clients.
  • To set goal and objectives for group and proactively manages, leads, and coaches team members to achieve operational results.
What is in it for you?



  • Benefit Coverage includes Medical, Hospitalization, Optical and Dental Coverage
  • Conducive Smart Office work environment
  • Opportunity to work in regional and global projects
  • Career Development and Training Opportunities
  • Interact diverse colleagues and stakeholders from various line of business within MMC
We will count on you to:Job Purpose:



  • The Managers are responsible to ensure day-to-day delivery of operational goals in an efficient manner while keeping in line with standards on quality, productivity and TAT as decided and agreed with operating companies globally.
Principle Accountabilities:



  • Works as a partner with business leaders to ensure the ongoing delivery of benefits services and tools.
  • Develops and maintains standardized operations and procedures for Benefits Operations teams.
  • Conducts work at the tactical level, approves operational work streams and resolves escalated issues as required to ensure timely and strategic delivery.
  • Helps to manages communication efforts.
  • Conducts performance appraisals, monitors staff functions, monitors workload and projects of team members to ensure projects are aligned by resources, capacity and skills required.
  • Provides feedback and mentors employees.
  • Identify areas for improvements and lead improvement efforts. Analyze global issues and trends and provide ideas for improvements.
What you need to have:



  • Degree in any fields
  • 6 – 8 years of experience in managing a shared service center or a contact center within Insurance or Insurance Broking industry
  • Managed a team of 10 employees
  • Must have experience in managing claims and or insurance specific functions
  • Ability to converse in Cantonese to support stakeholders from Hong Kong
  • A strong people leader
  • Presents analytical ability and effective decision making
What makes you stand out:



  • Demonstrate the ability to mentor, train, coach and motivate Contact Center team members to create a positive and healthy work environment within the team
  • Proven experience managing a team of 8contact center team within insurance industry
Marsh McLennan (NYSE: MMC) is the world’s leading professional services firm in the areas of risk, strategy and people. The Company’s 81,000 colleagues advise clients in 130 countries.  With annual revenue over $19 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and wellbeing for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit mmc.com, follow us on LinkedIn and Twitter or subscribe to BRINK.R_158887
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