Operations Manager, Lounge

Job content

About the Company

Hello! Welcome to Plaza Premium Group, we’re people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy. You don’t need to be from this industry, you do need to be passionate.

Our promise to you:

• We will respect and value your background and perspectives
• We will work together with integrity
• We will share our incredible pride for job, company and industry

What we ask of you:

• Bring passion to all that you do
• Listen, move fast and think innovatively
• Speak up, have ideas and share them
• Believe in customer service, and treating every person with kindness

As industry leaders in innovating global airport hospitality you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world.

Who we are

We were established in HK in 1998 by someone who understood the value of an airport lounge and felt that the experience shouldn’t just be limited to a closed-circuit group of travelers. Through the years we have worked incredibly hard to create an experience which is both accessible and quality. Almost 25 years later we now span four core business segments: airport lounges, airport terminal hotels, airport meet & greet services, and a range of airport dining concepts.

In addition to our own brands, PPG provides airport hospitality solutions to leading airlines, alliances and corporates around the world. Here are a few names you might recognize: Cathay Pacific Airways, Singapore Airlines, Lufthansa etc. With the future of travel always in sight, we created Smart Traveler, a mobile-app rewards program underpinned by in-house technology. We are fast-moving and always evolving to drive our purpose of making travel better.

Join our family today.

Together, we’ll make travel better.

What you will be doing:

SCOPE OF ROLE:

Overall responsibility to ensure that the Lounge Operations is in order effectively, including all aspects of service, monitoring operations procedures, manage team members, monitor guest satisfactions.

RESPONSIBILITIES:

• To manage, ensure and monitor efficiency and smooth operations.
• To monitor and ensure systems implemented and regulatory requirements are conducted in a consistent manner.
• To manage budget and control cost.
• To analyse monthly profit and loss and costing.
• To ensure high standard of reporting method and all important information are shared to all staff.
• To monitor staff appearance, attire, conduct and work attitude and emphasize the important of team spirit.
• To ensure timely preparation of management report and to monitor and supervise on all administrative matters.
• To assist in the staff recruitment and training.
• To monitor on manning strength and scheduling.
• To monitor and recommend staff overtime and leave requirements.
• To analyse overall operations performance and to identify key area for continues improvement.
• To implement procedures as directed by the management.
• To ensure and manage operational functions in effective and economical manner.
• To coordinate with the Sales department and to oversee the entire preparation for group or special events usage of the lounge, meet and greet transportation requirements etc.
• To follow-up and to monitor the process of the event until it is finalized and concluded.
• To cooperate and work in a team towards development, implementation, maintenance and improvements of the quality management system.
• To take initiative to identify areas for improvement and participate in continual improvement activities.
• To undertake other jobs assigned by management from time to time.

Requirements:

• Bachelor’s degree (or equivalent) in operations management, business administration, or experience in the related field.
• Two or more years of proven experience in an operations management role.
• Strong budget development and oversight skills.