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• To do event design and programming for groups and act as a liaison
• Find groups for teambuilding and long-term business with travel agents
• Contact customers via calls or arranged meetings to discover their needs and requirements
• Prepare and present sales proposal to potential clients, highlighting the best features and qualities of the Resort
• Provide customers with a list of available services and their accompanying prices
• Assist clients in selecting the most appropriate service that best meet their specifications and needs
• Oversee the booking and reservation of accommodation and meeting spaces in Resort to ensure availability and proper arrangement
• Collaborate with other hotel team members to ensure clients have a good time and their events run smoothly
• Monitor the customer service quality of the hotel to ensure customers are treated well
• Conduct price negotiations with customers on behalf of the hotel management to reach a favourable bargain for both parties
• Process and facilitate requests for customized services such as room redecoration, equipment, and room switch
• Coordinate and organize the details of an event such as catering, lodging, seating, and security
• Resolve and quell misunderstandings within a hotel premises
• Maintain contact with clients to obtain feedback and to discuss opportunities for future business deals
• To do forecast on sales and to conduct assessment of sales performance to make necessary adjustments to increase patronage.


Permai Rainforest Resort is an eco-resort set in pristine Borneo rainforest located on the shores of the South China Sea, and at the foot of mystical Mount Santubong. Delicately designed to minimize impact on the natural environment makes it the perfect place to discover and experience the beauty and serenity of nature without becoming a huge threat to the flora and fauna.

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