SERVICE ENGINEER

Job content

• Basic troubleshooting, installation, maintenance and repair on designated equipment.
• Install and commissioning critical water treatment project and associated issues; Maintain and service the project and associated issues.
• Completing Preventative Maintenance and field modifications.
• Ordering and managing repair parts cycle times.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Maintaining daily communications with customers to ensure resolution and proper follow-up.
• Maintaining tools and test equipment and ensuring they are properly calibrated.
• Utilizing the escalation process to resolve customer service delivery issues
• Using various strategies and tools to provide effective solutions to customers’ concerns.
• Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively.
• Promptly following up on service requests and providing customer feedback.
• Monitoring equipment and machinery performance and developing preventative maintenance measures.
• Conducting quality assurance and safety checks on all equipment.
• Prepares activity reports on support activities.

Creates formal documentation including configuration documentation, test documentation, and support documentation

• Looking for candidates available to work on weekdays
• 1 year of relevant work experience required for this role