Telemarketing Specialist

Job content

• Cold calling people using a given phone directory to sell products
• Answering incoming calls from prospective customers
• Using scripts to provide information about product’s features, prices etc. and present their benefits
• Answering incoming social media enquiry from prospective customers
• Ask pertinent questions to understand the customer’s requirements
• Persuade the customer to buy by demonstrating how merchandise or services meet their needs
• Record the customer’s personal information accurately in a computer system
• Deal with complaints or doubts to safeguard the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and record useful information
• handling customer complain & objection & role play
• collect competitor information
• involve in our marketing event as crew support
  
  

• Proven experience as telemarketer or similar sales/customer service role
• Proven track record of successfully meeting sales quotas preferably over the phone
• Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Excellent communication and presentation skills
• Proficient in Mandarin & English
• Skilled in negotiation and dealing with complaints
• Persistent and results-oriented
• Patient and able to handle customer rejection
• High school diploma;
  

• EPF/SOCSO
• Personal Commission & Group Commission
• Training provided